Courses in Care - Sales Call Sheet

📞 Courses in Care - Sales Call Sheet

Milcom RTO | Skills SA Funded Courses

RTO: Milcom (25+ years)
Updated: Nov 2025
📋 Overview Start Here
Cert III ECE CHC30121
Diploma Comm Serv CHC52021
Cert III Ind Support CHC33021
Cert IV Disability CHC43121
Diploma ECE CHC50121
📊 All Courses at a Glance
Course Funded Unfunded Duration Placement Prereq?
Cert III Early Childhood
CHC30121		 $560 $3,500 6-8 mo 160 hrs ✓ None
Diploma Community Services
CHC52021		 $750 $8,500 12 mo 280 hrs ✓ None
Cert III Individual Support
CHC33021 - Aged Care/Disability		 $560 ⚠ī¸ $3,500 6-8 mo 120 hrs ✓ None
Cert IV Disability
CHC43121		 $500 $3,500 6-8 mo 120 hrs ⚠ī¸ Cert III req
Diploma Early Childhood
CHC50121		 $645 $6,500 12 mo 280 hrs ⚠ī¸ Cert III req

⚠ī¸ Yellow rows = require a Cert III first OR have limited funding. Check notes on each course tab.

🧭 Which Course? (Quick Decision Guide)
🧒 "I want to work with children / in childcare"
→ Cert III Early Childhood ($560) - No prereqs, start here
→ Already have Cert III? Diploma Early Childhood ($645) for senior roles
🤝 "I want to help people / work in community services"
→ Diploma Community Services ($750) - No prereqs, case management, coordination roles
â™ŋ "I want to work with people with disabilities / NDIS"
→ No experience? Cert III Individual Support ($560 - limited funding, check availability)
→ Have Cert III? Cert IV Disability ($500) for senior/coordinator roles
👴 "I want to work in aged care"
→ Cert III Individual Support ($560 - limited funding, check availability)
→ Covers both aged care AND disability - choose through electives/placement
✅ SA Funding Eligibility (Same for All Courses)
  • ✓ Age: 16 years or older
  • ✓ Residency: Live in South Australia
  • ✓ Citizenship/Visa: Australian citizen, NZ citizen, permanent resident, or eligible visa holder
  • ✓ Not already funded: Not currently enrolled in a similar government-funded course
📋 Documents needed for application: ID (passport/driver's license), proof of SA address, USI number (or consent to create one)
📍 The Sales Process
1. Pre-Screen
FB/Website form
→
2. You Call
Confirm interest
→
3. Application
They fill form + docs
→
4. Check Docs
You verify complete
→
5. Send to Ash
Milcom processes
⚠ī¸ Important Reminders
  • đŸšĢ Don't say "enrolled" until funding is confirmed. Use "application" or "admission" instead.
  • 📍 SA residents only for funding. Out-of-state can study but pay full fee ($3,500-$8,500).
  • 📋 Check docs before sending to Ash - ID, proof of address, USI consent must all be there.
  • ⏰ Funding approval is usually quick - often same day or few days, not weeks.
❓ Common Questions (read to students)
"How many hours per week do I need to study?" â–ŧ
About 5-6 hours per fortnight for online classes, plus 5-8 hours per week of self-directed study. It's flexible - you can fit it around work and family.
"What's the minimum time to complete the course?" â–ŧ
With funding: 6-12 months
Full fee: 4-12 months - depends on how much time you can invest and how quickly you complete your placement hours.
"How many hours of placement do I need?" â–ŧ
Cert III Early Childhood: 160 hours
Cert III Individual Support: 120 hours
Cert IV Disability: 120 hours
Diploma Community Services: 280 hours
Diploma Early Childhood: 280 hours
"Will it be easy to find placement?" â–ŧ
Most students find placement without too much trouble - there's high demand for workers in these sectors. If you're already working in the industry, you may be able to do placement at your current workplace. We recommend starting to look for placement as soon as you enroll.
"Do you have payment plans for full fee courses?" â–ŧ
Yes - we offer payment plans up to 4 months. You can pay weekly or monthly, whichever works better for you.
"I have a degree in something else - can I skip Cert III?" â–ŧ
Unfortunately no - the prerequisites are a mandatory requirement from the government, regardless of other qualifications. Even with a Masters degree in another field, you still need the Cert III first. It's about having the specific skills for this industry.
🔗 Application Form
📝 Apply Now (all courses - funded or full fee)

Student selects their course and whether they're applying for funding or paying full fee in the form.

💰 Quick Pricing Reference:
Cert III ECE
$560 / $3,500
Diploma CS
$750 / $8,500
Cert III Ind Sup
$560 ⚠ī¸ / $3,500
Cert IV Disability
$500 / $3,500
Diploma ECE
$645 / $6,500

Certificate III in Early Childhood Education & Care

CHC30121 | No prerequisites - anyone eligible can start
💰 Pricing
With SA Funding
$560
Learner contribution only
Without Funding
$3,500
Up to 4 months, weekly or monthly
Duration
6-8 months
Placement
160 hours
Delivery
Online + Workplace
✅ Eligibility for SA Funding (read to prospect)
  • ✓ Are you 16 years or older?
  • ✓ Do you live in South Australia?
  • ✓ Are you an Australian citizen, NZ citizen, permanent resident, or on an eligible visa?
  • ✓ Are you NOT currently enrolled in a similar government-funded course?
🛡ī¸ Objection Handlers (tap to expand)
"Is it really only $560?" â–ŧ
Yes - the South Australian government covers most of the cost through Skills SA funding. You only pay the $560 learner contribution. There's no catch - the government is investing because there's a huge shortage of qualified childcare workers right now.
"How long does it take?" â–ŧ
6-8 months, and it's flexible online study so you can fit it around work or family. You'll also do 160 hours of work placement in a childcare centre - we can help you arrange that, or if you're already working in childcare, you might be able to do it at your current workplace.
"Do I need any experience or qualifications?" â–ŧ
No prior experience needed. You just need Year 12 or equivalent, and to be 18 or over when you start. We do a quick language and literacy check as part of enrollment to make sure you'll succeed, but it's not a barrier - it's to help us support you.
"What jobs can I get?" â–ŧ
Childcare educator, family day care worker, outside school hours care, nanny positions. There's massive demand right now - most of our graduates have jobs lined up before they even finish. Starting pay is around $28-32 per hour.
"What about the police check / WWCC?" â–ŧ
You'll need a National Police Check and Working with Children Check before you start your placement. These are at your own cost, but they're standard for anyone working with children. We'll guide you through the process when the time comes.
"I need to think about it" â–ŧ
Of course - it's a big decision. What specifically would you like to think over? (Pause and listen) ... Is it the time commitment, the cost, or something else? I want to make sure you have all the information you need.
🔗 Quick Links
📝 Application Form (Funded $560 / Full Fee $3,500)
ℹī¸ Course Info Page
🏷ī¸ GHL Tags & What They Trigger
applied → Student has submitted application form
sent-to-ash → Application sent to Milcom for processing
followup-7d → Add to 7-day callback list
not-eligible → Doesn't meet funding criteria - offer full price option

💡 After application is complete with all docs, move to "Sent to Ash" column in pipeline

Diploma of Community Services

CHC52021 | No prerequisites - anyone eligible can start
💰 Pricing
With SA Funding
$750
Learner contribution only
Without Funding
$8,500
Up to 4 months, weekly or monthly
Duration
12 months
Placement
280 hours
Delivery
Online + Workplace
✅ Eligibility for SA Funding
  • ✓ Are you 16 years or older?
  • ✓ Do you live in South Australia?
  • ✓ Are you an Australian citizen, NZ citizen, permanent resident, or on an eligible visa?
  • ✓ Are you NOT currently enrolled in a similar government-funded course?
🛡ī¸ Objection Handlers
"Is it really only $750?" â–ŧ
Yes - Skills SA funding covers most of the cost. You pay $750 instead of the full $8,500. The government is investing heavily in community services workers because there's such high demand in the sector.
"What's the difference between this and a Certificate?" â–ŧ
The Diploma is a higher level qualification - it qualifies you for management and specialist roles like case manager, program coordinator, or team leader. You'll earn more and have more career options. If you want to actually run programs or lead teams, this is the qualification you need.
"What jobs can I get?" â–ŧ
Case manager, community support coordinator, family services worker, program coordinator, social housing officer. Salary range is typically $65,000-$85,000 depending on the role. It can also be a pathway to a Bachelor of Social Work if you want to go further.
"Can I work while studying?" â–ŧ
Absolutely. It's flexible online delivery designed for working adults. You'll need to complete 280 hours of placement, but if you're already working in the community services sector, you may be able to do that at your current workplace.
🔗 Quick Links
📝 Application Form (Funded $750 / Full Fee $8,500)
ℹī¸ Course Info Page
🏷ī¸ GHL Tags & What They Trigger
applied → Student has submitted application form
sent-to-ash → Application sent to Milcom for processing
followup-7d → Add to 7-day callback list
not-eligible → Doesn't meet funding criteria

Certificate III in Individual Support

CHC33021 | Aged Care & Disability pathways | No prerequisites
⚠ī¸ LIMITED FUNDING AVAILABLE - This course has restricted government funding. Check availability before promoting. Still available at full fee.
💰 Pricing
With SA Funding (Limited)
$560
If funding available
Without Funding
$3,500
Up to 4 months, weekly or monthly
Duration
6-8 months
Placement
120 hours
Delivery
Online + Workplace
✅ Eligibility for SA Funding
  • ✓ Are you 16 years or older?
  • ✓ Do you live in South Australia?
  • ✓ Are you an Australian citizen, NZ citizen, permanent resident, or on an eligible visa?
  • ✓ Are you NOT currently enrolled in a similar government-funded course?
⚠ī¸ Note: Even if eligible, funding places are limited for this course. Confirm availability with Ash before promising funded pricing.
đŸŽ¯ Why This Course Matters
This is the pathway course for Cert IV Disability.

If someone wants to do Cert IV Disability but doesn't have a Cert III yet, this is what they need to do first. It covers both aged care AND disability support, so they can work in either sector while they study toward Cert IV.
🛡ī¸ Objection Handlers
"I wanted to do Cert IV Disability" â–ŧ
Great goal! Cert IV requires a Cert III first - that's a government requirement, not just us. The good news is this Cert III only takes 6-8 months, and then you can go straight into Cert IV. You can even start working in the sector while you study - most of our students do. Think of it as step one of your career.
"Is there funding available?" â–ŧ
Funding for this course is limited right now - it comes and goes based on government allocations. Let me check if there are funded places available. If not, the full fee is $3,500 and we do offer payment plans. (Check with Ash on current funding status)
"What's the difference between aged care and disability?" â–ŧ
This Cert III covers both - you choose your specialisation through electives and placement. Aged care is working with elderly people in nursing homes or home care. Disability is supporting people of any age with disabilities, often through NDIS. Many workers do both. The qualification lets you work in either sector.
"What jobs can I get?" â–ŧ
Disability support worker, aged care worker, personal care assistant, home care worker, community support worker. There's huge demand in both sectors - especially NDIS. Pay is typically $28-32/hr to start, and there's lots of work available. Once you get your Cert IV, you can move into senior and coordinator roles.
"How much is the placement?" â–ŧ
120 hours of direct support work in an aged care or disability setting. If you're already working in the sector, you may be able to do it at your current workplace. If not, we recommend finding a placement as soon as you enroll - we can help guide you on that.
🔗 Quick Links
📝 Application Form (Funded $560 ⚠ī¸ Limited / Full Fee $3,500)
ℹī¸ Course Info Page
🏷ī¸ GHL Tags
funding-limited → Check with Ash on funding availability
pathway-cert4 → Wants Cert IV - doing Cert III as prerequisite
applied → Application submitted
sent-to-ash → Sent to Milcom for processing

Certificate IV in Disability Support

CHC43121
⚠ī¸ PREREQUISITE REQUIRED: Student must already have Cert III in Individual Support (Disability) to enroll in this course. If they don't have it, discuss Cert III Individual Support first.
💰 Pricing
With SA Funding
$500
Learner contribution only
Without Funding
$3,500
Up to 4 months, weekly or monthly
Duration
6-8 months
Placement
120 hours
Delivery
Online + Workplace
✅ Eligibility Check
  • ✓ Do you have a Cert III in Individual Support (Disability)? - REQUIRED
  • ✓ Are you 16 years or older?
  • ✓ Do you live in South Australia?
  • ✓ Are you an Australian citizen, NZ citizen, permanent resident, or on an eligible visa?
🛡ī¸ Objection Handlers
"I don't have a Cert III yet" â–ŧ
No problem - we also offer the Certificate III in Individual Support which is the prerequisite. Once you complete that, you can move straight into Cert IV. Would you like me to tell you about the Cert III pathway? It's also government funded.
"What's the difference between Cert III and Cert IV?" â–ŧ
Cert III is entry-level support worker - you work under supervision. Cert IV qualifies you for senior roles like support coordinator, team leader, or behaviour support. Higher responsibility, higher pay ($35-45/hr vs $28-32/hr), and you can supervise others.
"Is there demand for disability workers?" â–ŧ
Massive demand. The NDIS has created tens of thousands of new jobs. There's a serious shortage of qualified workers - especially at the Cert IV level. Most of our graduates have multiple job offers before they finish.
"What jobs can I get with Cert IV?" â–ŧ
Disability support coordinator, NDIS support coordinator, behaviour support practitioner, team leader, community access coordinator. Pay is typically $35-45 per hour, and there are pathways to diploma-level qualifications if you want to go further.
🔗 Quick Links
📝 Application Form (Funded $500 / Full Fee $3,500)
📝 Cert III Individual Support (pathway - need this first)
🏷ī¸ GHL Tags
has-cert3 → Confirmed has Cert III - eligible for Cert IV
needs-cert3 → Needs Cert III first - send Cert III info
applied → Application submitted
sent-to-ash → Sent to Milcom for processing

Diploma of Early Childhood Education and Care

CHC50121
⚠ī¸ PREREQUISITE REQUIRED: Student must already have Cert III in Early Childhood Education & Care (CHC30121 or CHC30113) to enroll.
💰 Pricing
With SA Funding
$645
Learner contribution only
Without Funding
$6,500
Up to 4 months, weekly or monthly
Duration
12 months
Placement
280 hours
Delivery
Online + Workplace
✅ Eligibility Check
  • ✓ Do you have a Cert III in Early Childhood Education? - REQUIRED
  • ✓ Are you 16 years or older?
  • ✓ Do you live in South Australia?
  • ✓ Are you an Australian citizen, NZ citizen, permanent resident, or on an eligible visa?
🛡ī¸ Objection Handlers
"I don't have a Cert III yet" â–ŧ
No problem - we offer the Certificate III in Early Childhood as well, and it's government funded at only $560. Once you complete that, you can move straight into the Diploma. Would you like to start with the Cert III?
"Why should I do the Diploma if I already have Cert III?" â–ŧ
The Diploma qualifies you for senior roles - room leader, educational leader, 2IC, even centre director. You'll design curriculum, supervise other educators, and earn significantly more. It's also a pathway to a Bachelor of Education if you want to become a qualified teacher.
"What's the pay difference?" â–ŧ
Cert III qualified educators typically earn $28-32/hr. With a Diploma, you're looking at $32-40/hr or salaried positions at $55,000-$75,000+. Room leaders and educational leaders are in high demand and well compensated.
🔗 Quick Links
📝 Application Form (Funded $645 / Full Fee $6,500)
📝 Cert III ECE (pathway - need this first)
🏷ī¸ GHL Tags
has-cert3-ece → Confirmed has Cert III ECE - eligible for Diploma
needs-cert3-ece → Needs Cert III first - redirect to Cert III
applied → Application submitted
sent-to-ash → Sent to Milcom for processing
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